The aim of MILESTONE is, and has always been, to offer our residents not only a place to live, but a home.
As many of our residents are currently far away from their families, it is now even more vital that we continue to offer them the feeling of security and safety, whilst respecting and supporting the efforts and hard work of healthcare workers and community and government offices around the world to contain this unprecedented event.
We therefore have taken several operational measures such as e.g.:
- Increased cleaning and disinfection intervals, especially focusing on the lifts, door handles, sanitary facilities in the common areas (incl. confirmation from our external cleaning companies that the cleaning staff has been specially trained for the current exceptional circumstances)
- Installation of disinfectant dispensers in the common areas
- Spit guard and floor adhesive for the reception
- Staff trained on mental health first aid and crisis handling
Our Resident Management Teams are still available for our residents during office opening hours to answer any question they might have.
We will continue to monitor the situation very closely and adjust our measures accordingly.